Business Approach

During the 18 years Innovation has been in business, one thing has remained constant—our approach to always providing the latest, most advanced voice telephony solutions to the hospitality industry, while never losing focus on what our customers truly want and need. We do this with our:

  • Customer-centric philosophy
  • Consistent integrity with end-users, dealers, suppliers, and strategic partners
  • Hospitality focus
  • Passion for new technologies
  • Adaptation and development of user-friendly solutions
  • Creation of solutions with an eye towards future development

History

Formed by current CEO/President Doug Schwartz in 1988, Innovation was founded on the principle that technology should always enhance customer service, but never replace it. Innovation's first voice mail system was installed in 1991, and since then they can now be found in over 7000 hotel properties worldwide. Continually focused on taking advantage of the latest technologies, Innovation moved Innline to a Windows NT-based system in 1999. This allowed for many enhancements including co-resident InnCharge Call accounting, InnConnect Call Forwarding, and the PrivateLine DID Server. In the mid-2000s, Innovation once again sensed a change in future technologies and began development on the IP-based PBX ComXchange. Released in 2007, ComXchange is the first IP PBX built exclusively for hospitality.