Call Forwarding for Guests and Staff
InnConnect keeps everyone connected by allowing call forwarding to guest cell phones. Guests always have the option to take the call or send it back to voice mail. This not only increases guest satisfaction, but allows your property to retain a valuable revenue source. Revenues otherwise lost to direct cell phone calls can be tracked and billed back to a guest's folio every time a call is forwarded. InnConnect also offers the flexibility to forward calls to staff members, which improves communication and increases efficiency.
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Guest Usage
- Guest configuration through Automated Guest Services (AGS) or tutorial
- After entering cell number, system provides verbal confirmation of number and offers test call
- Outside callers reaching voice mail will hear this prompt: "To reach this guest on their cell phone, please press 2."
- Caller then records their name after the tone.
- Guests answering their cell phone will hear the caller's recorded name and this prompt: "To accept this call, press 1. To send the caller back to voice mail, press any other key."
Staff Usage
- Same procedure as guest call forwarding, with the following exceptions:
- Staff must assign the key that callers press for call forwarding
- Staff must verbally prompt caller which key they have assigned in their outgoing greeting
PBX Requirements
- Disconnect supervision
- 2 PBX trunk ports per forwarded call
Voice Mail Requirements
- Intel/Diaolgic voice boards that support CT Bus connector
- Minimum of 8 voice mail ports (each forwarded call requires 2 ports for the duration of the call)
- Specific ports for call forwarding must be configured by installer
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