PrivateLine

A Direct Line, A PrivateLine

Convenient and private, PrivateLine requires no staff intervention and allows you to turn your guest rooms into business-ready remote offices. Guests can be assigned up to three numbers—phone, data, and fax—that connect directly into their room. Also, frequent guests can reserve specific numbers to ensure continuity during repeat visits. A business card can be generated listing their personal numbers, as well as access to information about private lines being available through Innovation's Automated Guest Services (AGS). PrivateLine provides increased guest privacy and convenience while reducing your call volume.

 
 

Features

Guest Features

  • Up to 3 numbers per room — phone, data, fax
  • Specific number reservation
  • On-demand number allocation for conference guests
  • Personal business cards listing assigned numbers

Administrative Features

  • Three number assignment modes: PrivateLine determined (voicemail system controls allocation of numbers), PMS determined*, Manually assigned by front desk staff or guests
  • Password protected administration
  • Phone number usage reports
  • Permanent phone number assignment for any extension
  • Convention center facility phone number assignment
  • On-demand number allocation for staff extensions

Hardware

  • Co-resident on Innovation voice mail systems
  • Label printer for business card sized labels

PMS Requirements

  • Guest name must be provided in the check-in message to the voicemail server

PBX System Support

  • Hitachi HCX
  • Avaya GuestWorks
  • Mitel SX-200 ICP
  • Cisco Call Manager
  • Alcatel Omni PCX-4400
  • Nortel Meridian 1

*Requires writing to Innovation for DID assignment