Efficiency
MAKE MESSAGING EASY WITH SIMPLIFIED UNIFIED MESSAGING
With ComXchange Simplified Unified Messaging (UM), you receive your voice messages as e-mails. You can easily listen, save and forward messages while reviewing your e-mail.
Suppose you receive a voice message from a guest you wish to share. Since you also receive this message in your e-mail, you can easily forward it to staff to review. Plus, ComXchange UM is synchronized. This means the message is automatically deleted from your mailbox when you delete it from your e-mail.
ENSURE WAKE-UP CALLS WITH WAKE-UP CALL REPORTING
Missed wake-up calls can be a guest service nightmare. ComXchange provides a greater level of accountability by generating missed wake-up call reports. Front desk staff can simply use a web browser to pull a report of missed wake-up calls and follow up with those guests.
Additionally, if a guest inquires about a wake-up call, staff can simply view the web-based report with valuable information like number of attempts without an answer, time of each attempt, etc.
NEVER MISS A FAX AGAIN
Perhaps a customer faxes a time-sensitive contract to a sales person, but they are on vacation. No problem. ComXchange’s fax server easily directs faxes to multiple staff e-mail accounts for increased accountability. As a result, a sales manager still receives copies of faxes when a sales person is out, and can take appropriate action.
Additionally, since fax messages are seamlessly integrated with your e-mail you can easily forward and store them. This greatly reduces the need to keep paper records of fax communications.
